Terms and Conditions

These terms and conditions explain the main rules that apply when you access or use the MySweepz Casino website, create or use a player account, play available games, and take part in promotions or related services offered through the platform.

By visiting the site, registering an account, or using any part of the services, you agree to follow these conditions of use. They are written to set clear expectations about how the platform works, what you can expect from us, and what we need from you to keep the experience safe, fair, and compliant.

If you do not agree with these service terms, please do not register or continue using the platform.

Eligibility: Who Can Use the Platform

MySweepz Casino is intended for adults only. To use the platform, you must be at least the legal gambling age in your jurisdiction (and in any case not under 18).

It is your responsibility to ensure that accessing online casino-style entertainment and sweepstakes-style promotions is lawful where you are located. We may restrict or block access in certain states, countries, or regions, and eligibility for gameplay, purchases, or promotions may vary based on location.

We may also refuse registration or limit access where we reasonably believe legal, regulatory, security, or operational requirements make it necessary.

Creating an Account: Simple Rules That Protect Everyone

To use most services, you’ll need to register a player account. When you do, you agree that:

• The information you provide is accurate, complete, and kept up to date
• Your account is registered in your own legal name
• You will not create or use more than the number of accounts we allow per person, household, device, or payment method
• You will not register on behalf of someone else

We may place reasonable limits on account creation and may reject or close accounts that appear to be duplicated, misleading, or created to bypass platform rules.

Verification and Identity Checks (KYC-Style Reviews)

To help prevent fraud, confirm eligibility, and protect players, we may request documents or information to verify details such as:

• Identity and age
• Address or location
• Email and phone number
• Payment method ownership or account funding source

Verification may be requested at registration, before certain purchases, before a prize redemption, or whenever account activity requires additional review. If requested information is not provided, is incomplete, or cannot be verified, certain features may be limited and requests may be delayed or declined until checks are completed.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe your account has been accessed without permission, contact us as soon as possible.

Player accounts are personal. You may not:

• Share your account or credentials
• Transfer, sell, gift, or “rent” your account
• Use the platform on behalf of another person
• Allow anyone else to play through your account

We may restrict or suspend access if account sharing or misuse is suspected.

Payments, Purchases, Redemptions, and Account Balances

MySweepz Casino may offer different payment methods, including ACH, gift cards, Visa, and MasterCard, depending on availability and location. Processing times, limits, and requirements can vary based on factors such as payment provider rules, verification status, and security checks.

Key points to expect:

• Purchases and redemption requests may be reviewed before approval
• We may perform reasonable checks to confirm eligibility, identity, and payment method ownership
• Transaction availability can change due to provider updates, maintenance, or compliance requirements
• Balances and activity history shown on-site are provided for convenience and may be updated if an error is identified

If we detect unusual activity (for example, repeated chargeback behavior or inconsistent account details), we may pause transactions while we review.

Bonus Rules: Promotions Have Their Own Conditions

Promotions, bonus offers, and coin packages may come with additional bonus terms that apply alongside these platform rules. Always review the specific promotion details before opting in or claiming an offer.

Examples of common promotion conditions include:

• Eligibility rules (including location-based restrictions)
• Time limits to claim or use a bonus
• Wagering or playthrough requirements before redemption is available
• Game or feature restrictions (some games may be excluded from earning or playthrough)
• Maximum redemption limits or conversion limits for certain promotional Sweeps Coins (SC) sources

Some offers at MySweepz Casino may include rules such as a 1x playthrough requirement on SC obtained from certain promotions (for example, login-based or referral-based SC) before redemption is permitted. Some promotional SC sources may also have redemption caps (for example, a $25 cap for certain login-based SC and a $50 cap for certain referral-based SC). A minimum redemption threshold may apply (for example, 100 SC).

We may also limit, modify, or remove promotions if we reasonably believe an offer is being misused or claimed outside its intended purpose.

Game Access and Feature Availability Can Change

We aim to provide reliable access to games and services, but we do not promise that every game, feature, promotion, or payment method will be available at all times, on all devices, or in every location.

Availability may be affected by:

• Location rules and regional restrictions
• Device compatibility or browser limitations
• Maintenance, upgrades, or software provider changes
• Network issues, outages, or third-party service interruptions

We may add, remove, suspend, or limit games, features, promotions, or site functions to keep the platform secure and operational.

Fair Play Standards: What’s Not Allowed

Using the platform means playing fairly and using the services for their intended purpose. Prohibited behavior includes, but is not limited to:

• Fraud, deception, or providing false information
• Collusion or coordinated play intended to bypass rules
• Chargeback abuse or attempts to reverse legitimate transactions improperly
• Bonus abuse (including exploiting offer rules, duplicate accounts, or timing loopholes)
• Attempts to manipulate game outcomes, systems, or promotions
• Using unauthorized software such as bots, scripts, automation tools, or methods designed to gain an unfair advantage
• Allowing anyone else to access or use your account

If activity suggests unfair play or misuse, we may investigate and apply reasonable restrictions to protect the platform and other players.

Service Limits and Account Actions We May Take

To keep MySweepz Casino safe and fair, we may take certain actions when we reasonably believe that rules have been broken, verification is incomplete, or the platform is being misused. These actions may include:

• Refusing service or restricting access in certain locations
• Suspending a promotion, bonus eligibility, or promotional balances pending review
• Pausing purchases or redemptions while verification or security checks are completed
• Limiting gameplay access, features, or account functions
• Suspending or closing an account where necessary

We aim to apply these measures in a balanced way, based on the information available at the time.

Handling Errors, Miscalculations, and Technical Problems

From time to time, the platform may experience technical issues, display mistakes, game interruptions, or errors such as incorrect balances, misapplied promotions, or malfunctioning game sessions.

When this happens, we reserve the right to correct obvious errors and address the impact in a fair and reasonable manner. This may include adjusting balances, reversing incorrectly credited bonuses, or voiding outcomes that were clearly caused by a system malfunction rather than normal gameplay.

Responsible Gaming Matters

Gambling should be treated as entertainment, not as a way to make money. If play stops being enjoyable, taking a break is a smart option.

MySweepz Casino may offer responsible gaming tools or account restrictions, depending on availability and location. We encourage players to use available controls that support healthy play habits.

Content Ownership and Intellectual Property

The site’s design, branding, logos, text, and original content, along with software elements used to operate the platform, are owned by MySweepz Casino or used under license.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except where such use is allowed by law for personal, non-commercial purposes.

Third-Party Providers and Linked Services

Some games, payment services, identity verification tools, and technical components may be supplied or supported by third parties. These providers may have their own operational limits, service availability, and technical requirements.

We are not responsible for interruptions caused by third-party systems outside our reasonable control, but we will take reasonable steps to restore services and support players when issues arise.

Liability Limits in Plain Language

We work to operate the platform responsibly, but we are not liable for losses or damages that result from circumstances beyond our reasonable control or from improper use of the services. This can include:

• Connectivity issues, outages, or device incompatibility
• Player error (for example, sending funds using the wrong details)
• Technical failures or delays from third-party providers
• Events that prevent normal operations (such as major service disruptions or force majeure events)
• Unauthorized access caused by a player failing to secure their login details

Nothing in these terms limits rights that cannot be limited under applicable law.

“As Available” Service: No Promise of Constant Access

The website, games, and related services are provided on an “as is” and “as available” basis. We cannot guarantee uninterrupted access, constant availability, or error-free operation at all times. Planned maintenance, updates, and unexpected issues may occasionally affect access or performance.

Updates to These Terms

We may update these terms and conditions from time to time to reflect changes in services, security practices, legal requirements, or operational needs. The newest version posted on the website will apply from the date it is published, unless we state otherwise.

Continuing to use the platform after changes are posted means you accept the updated terms. Checking this page periodically is recommended.

Other Policies You Should Review

These platform rules work alongside other published policies and notices, which may include:

• Privacy Policy
• Cookie Policy
• Responsible Gaming
• Bonus terms shown on each promotion
• AML/KYC-related notices where applicable

If any promotion includes special rules, those promotion rules apply to that offer in addition to these service terms.

Contacting MySweepz Casino Support

If you have questions about these site terms, account rules, or how the platform works, contact us through our official support channels:

• Email: support@mysweepzcasino.com
• Live chat: available on-site when enabled

Using MySweepz Casino means following these conditions of use so everyone plays under the same clear standards. They’re here to protect players, support fair gameplay, and set expectations for how accounts, promotions, and services are managed as the platform evolves.